TERMS & CONDITIONS

THESE TERMS ARE IMPORTANT AND AFFECT YOUR LEGAL RIGHTS. PLEASE CAREFULLY READ THESE TERMS OF USE AND CONDITIONS PRIOR TO USING OUR WEBSITE OR OUR SERVICES. THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE. PLEASE READ THESE TERMS AND THE ARBITRATION PROVISION SO THAT YOU ARE AWARE OF YOUR LEGAL RIGHTS.

Section 1 – Introduction & Consent to Terms. 

Welcome to Women’s Wellness Psychiatry, Inc. a California corporation’s (referred to herein as “WWP”, “we”, “us”, or “our”) Terms & Conditions (referred to herein as the “Terms”).

These Terms apply to all users of our website, https://annaglezermd.com/ (our “Website”), our mobile website, our social media accounts, our Services, or other platforms now or hereinafter created (our “Platform”). By using our Platform, you agree to be bound by these Terms.

If you do not agree to be bound by these Terms please do not use our Website or our Services. Your use of our Website, our Services, or our Platform constitutes acceptance of these Terms.

Section 2 - Information Contained on Our Website. 

Our Website is designed to provide information on various topics of reproductive psychiatry for women. Such information may include data, articles, services, programs, opinions, images and photographs, audio/video recordings, copy, illustrations, and teachings (collectively, “Website Content”). 

Our Website Content is purely informational in nature and should not be relied upon by you or any third-party. Should you rely on any piece of information contained on our Website, you do so at your own risk.

Section 3 – Privacy Policy. 

Please refer to our Privacy Policy which includes information about how we collect, use, and disclose information about you. If you are a California resident, please also review our additional privacy disclosures that are directed towards you.

Section 4 - Our Services & Technology Requirement

WWP specializes in reproductive issues including premenstrual syndromes, preconception, pregnancy, postpartum, infertility, and perimenopause. We also place special focus on life transitions, such as grief, professional development, and relationship stress. 

In order to enjoy the benefits of our Services, you must meet certain technological requirements such as having access to the internet, and a robust smartphone or computer. We provide tele-medicine Services, meaning that you may elect not to come into any physical office and our Services will be provided to you across the telephone, e-mail, video conferencing platform, or other platform now in existence or hereinafter created. To the extent that you may access or use our Services through your mobile device, your wireless carrier’s rates and policies may apply. 

When you provide us with your contact information and communicate to us via email, phone, or text, you explicitly consent to receive communications from us in connection with providing you the Services. By signing up for our Services, you acknowledge and agree that WWP will send you emails or other forms of communication relating to your Services. 

By consenting to the receipt of calls, texts, and emails, you acknowledge and agree that WWP may be transmitting certain protected health information (“PHI”) to you. WWP agrees to comply with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and all related and applicable laws during the provision of our Services. However, you acknowledge and agree that while WWP has taken commercially reasonable steps to protect your PHI, no system is 100% secure. 

We use a secure email portal for client communications to protect your PHI and the content of these communications. If you send any information, including PHI, outside of our secure portal, you do so at your own risk. 

Section 5 - Services Disclaimer

Use of our Services may not be appropriate for emergencies. If you are having an emergency or think you are having an emergency, please call 911 or go to the nearest hospital, clinic, or other emergency center. 

No doctor/patient relationship is created solely by your use of our Website and/or by scheduling and participating in our free 15 minute phone consultation. In order to become a client of WWP, you are required to first schedule a 15 minute phone consultation and then if you and WWP determine that our services may be of assistance then additional sign up information via a secure patient portal will be provided to you.

Except for Dr. Anna Glezer, all healthcare providers employed by WWP are independent third-parties which means that they have their own licenses, generally operate without supervision, and are responsible for their own conduct. 

While the people we hire as healthcare providers are exceptional human beings and endeavor to provide the highest quality of services to each and every client, not every relationship is a good fit due to personality or other reasons. If you are unhappy with the person you are currently working with, please contact WWP and we will find you a physician that better suits your needs. 

Finally, when you sign up for our Services, you are contracting with WWP and not any individual healthcare provider. Due to this, we ask that you do not solicit our healthcare providers to provide the Services, or similar services, outside of WWP.

Section 6 - Use of Services, Registration, & Member Account. 

To become a client of WWP, you are required to register and complete certain paperwork which will grant you access to the Services. When you register to become a client of WWP, you will be providing us with certain information necessary to the furtherance of our relationship. When you provide us information of any kind, you hereby represent and warrant that all such information is true and correct to your best knowledge and belief and that should you discover any inaccuracies, you agree to make such changes in a reasonable timeframe. 

Our Services are only available to those individuals who are at least eighteen (18) years of age. Our Services are only available and only intended for those persons who permanently reside in the state of California.

Our Services may change depending on the current regulatory scheme and should any changes be effectuated by WWP as a result of regulatory or other change, if any, we agree to update you in a reasonable timeframe regarding said changes.

Prior to becoming a client, we ask that you set-up and then attend an initial fifteen (15) minute consultation to ensure that we can help you toward the achievement of your goals or overcoming your issues. However, attending the initial consultation does not guarantee that you will become our client as we do vet our clients just as our clients vet us. If you are interested in finding out more about our Services, you can schedule the initial fifteen (15) minute consultation through our Website. 

In order to use our Services, you will be required to register with our secure patient portal. It is your sole responsibility for maintaining the confidentiality and security of your account and password. You are also responsible for any and all activities that occur under your password and account. WWP is not responsible for any actions or transactions that occur on your account by you or any third-party using your account. Finally, WWP will not be liable for any loss or damage caused to you arising out of your non-compliance with this Section. 

Section 7 - Billing and Payment. 

Our current pricing rates can be found on our Website and are incorporated by reference herein. If there is a change to the cost of your Services, this information will be updated on our Website and it is your duty to ensure that you are aware of any and all changes. 

When you become a client of WWP, you are required to provide a credit card which will be kept on file by WWP for billing purposes. It is your duty and responsibility to ensure that a credit card, whether the one initially provided or a subsequent one, remains active at all times while you are a client of WWP. Failure to keep an active credit card does not terminate these Terms or alter your obligation to pay for all Services rendered. WWP does not send out invoices for you to pay and instead charges the credit card you have provided after providing the Services. 

When you provide payment information, you represent and warrant that the information you provide is accurate, that you are authorized to use the payment method provided, and that you will notify us of changes to the payment information. We reserve the right to utilize third party payment card updating services to obtain current expiration dates on credit cards and debit cards. By providing a credit card, you represent and warrant that you authorize us to charge your payment method for all charges you incur for your purchase of our Services.

Failure to pay for your Services, including a chargeback, will cause all past-due amounts to accrue interest at one percent (1%) per month until paid in full. WWP reserves the right to transfer your past-due amounts owed to a collection agency or attorney. If your past-due payments are transferred to a collection agency or attorney, WWP shall be entitled to recover all costs and fees in collecting your past-due balance, including all reasonable attorneys’ fees.

Section 8 - Insurance. 

WWP is not an insurance provider and cannot offer you insurance for your Services. It is your responsibility to ensure that you have insurance coverage for WWP and the Services provided by your healthcare provider. 

If you do not have insurance or your insurance rejects WWP for coverage, it is your sole responsibility to ensure payment of all fees in connection with your Services. We will endeavor to work with you if you do not have insurance or if your insurance claim is rejected. 

Please be aware that phone calls are generally outside the coverage for many insurance companies. Depending on your insurance provider, some of the Services may be outside the scope of insurance coverage. 

Section 9 - Cancellation Policy. 

WWP and our healthcare providers understand that changes or cancellations to an appointment may come up from time to time. Due to this, we try to be as accommodating as possible to your situation. 

Unless otherwise agreed, all changes or cancellations to an appointment must be made within twenty-four (24) hours of your scheduled start time, otherwise you will be billed for the full cost of the appointment. An exception to this is if we are able to re-book your time slot. Please be aware that if you cancel within twenty-four (24) hours of your scheduled start time, while we will try our best to re-book your time, it can be challenging to find another patient who has the availability to change their appointment. We will make reasonable efforts to find someone to fill your time slot but have no obligation to ensure that someone does. 

If you are running late for an appointment, please contact WWP or your healthcare provider as soon as possible to let them know. If you are more than 15 minutes late to an appointment without notifying us, we will assume that you are a no-show. 

We are unable to offer refunds for any reason if you are a no-show, 

Section 10 - Limitation on Use.

You may not: (i) remove any copyright, trademark or other proprietary notices from our Website or in connection with the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services, except as permitted by WWP in writing; (iii) decompile, reverse engineer or disassemble the Services, our Website, or our Platform, except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.

Section 11 - Accuracy of Information. 

WWP is not responsible if information made available on our Website is not accurate, complete, or current. We will endeavor to make sure all information is as accurate as possible, but sometimes errors do slip through the cracks. If you believe any information on our Website is inaccurate, please let us know as soon as you can. 

We reserve the right to modify the contents of these Terms at any time. You agree that it is your responsibility to monitor changes to these Terms.

Section 12 - Client Submissions.

If send us creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, or otherwise (“Submissions”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any Submissions that you forward to us. We are and shall be under no obligation (1) to maintain any Submissions in confidence; (2) to pay compensation to you for any Submissions; or (3) to respond to any Submissions. “Submissions” specifically does not include your PHI. 

When submitting Submissions to us, you hereby transfer and assign any claim to any rights that you may have had in those Submissions and do so with full acknowledgment of the same. You agree that your Submissions will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. We take no responsibility and assume no liability for any Submissions posted by you.

Section 13 - Our Intellectual Property. 

The contents of our Website and Platform are protected by United States and international copyright laws. The contents of our Website and Platform are owned exclusively by WWP. You may not, and may not cause or encourage others to, reproduce, distribute, display, sell, transfer, assign, license or use for commercial purposes any copyrighted material on our Platform or Website (the “Intellectual Property”) without our prior written consent. All rights not expressly granted in these Terms are reserved to WWP.

WWP and its name, logos, slogans, or otherwise are trademarks or service marks ("Marks") of WWP. All rights in these Marks are reserved by WWP. You may not use any WWP-provided Marks or other logos or graphics, without our prior written consent, except that you have a license to use our byline on the footer of your website.

We grant you a limited, revocable, non-transferable and non-exclusive license to access and make personal use of our Website and Platform. This limited license does not include the right to: (a) republish, redistribute, transmit, sell, license or download the Website or any and/or all content except as is necessary to view and/or use our Website; (b) make any use of the Website or any and/or all content other than uses consistent with the Services or exploring the Services; (c) modify, reverse engineer or create any derivative works based upon either the Website or any and/or content; (d) collect account information for the benefit of yourself or another party; or (e) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure. You must retain, without modification, all proprietary notices on the Website or affixed to or contained in the Website.

Any unauthorized use by you of the Website or Platform automatically terminates this license without prejudice to any other remedy provided by applicable law or these Terms. 

Section 14 - Third-Party Links. 

Our Services and any content thereof may contain links to third-party websites or services that are not owned or controlled by WWP. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledges and agrees that WWP shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. By using the Services and the Platform, you expressly waive WWP, our employees, agents, contractors, affiliates, successors and principals from all liability arising from your use of any third-party website.

We strongly encourage you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Section 15 - Prohibited Uses. 

You are prohibited from using the Services or the Platform: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Platform or Services; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Platform or Services or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Services for violating any of the prohibited uses.

Section 16 - Term/Termination. 

These Terms will remain active and in full force and effect so long as they are posted on our Website. 

You may terminate your relationship with WWP at any time, for any reason, but doing so will not relieve you of any payment obligations you have incurred. 

Section 17 - Confidential Information. 

You agree that you are only permitted to use our Confidential Information (as defined below) in connection with your Services, and you will not use or disclose WWP’s Confidential Information or use our Confidential Information, directly or indirectly, for any self-dealing purposes. 

"Confidential Information" shall mean all information, know-how, ideas, designs, documents, concepts, technology, software (which specifically includes source and object code), data, notes, lists, marketing, commercial knowledge, property information, financial information, and other materials of a confidential nature and includes trade secrets, know- how, patent and ancillary information and other proprietary or confidential information, regardless of form, format, media including any other information that WWP does not want its competitors to have access to. 

Section 18 - Indemnification. 

Except to the extent of WWP’s gross negligence or willful misconduct, you agree to protect, defend, indemnify and hold WWP and its partners, officers, directors, agents, contractors, and employees, from any and all liability, costs, obligations, expenses (including all attorneys’ fees, litigation expenses and court costs), judgments, damages, claims and demands of any kind whatsoever arising out of (a) your actions or inactions, and (b) your use of the Services and Platform. 

This clause will survive termination of this Agreement. 

Section 19 - General Disclaimer. 

The Services and the Platform are provided 'as is' and, to the extent permitted by applicable law, WWP and its' directors, officers, owners, employees, contractors, agents, and representatives exclude all representations or warranties of any kind, express or implied including, but not limited to, implied warranties of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement. 

We expressly disclaim any liability for loss or damage sustained by you as a result of the accessing and use of the Platform or Services.

Section 20 - Limitation on Liability. 

IN NO EVENT WILL WWP OR ITS OWNERS, EMPLOYEES, AGENTS, OR CONTRACTORS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, INDIRECT, OR PUNITIVE DAMAGES INCURRED BY YOU IN CONNECTION WITH USING OUR PLATFORM OR SERVICES, REGARDLESS OF THE FORM OF ACTION, EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF.

THE TOTAL MAXIMUM LIABILITY OF WWP AND ITS EMPLOYEES, CONTRACTORS, AND AGENTS FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL BE LIMITED TO THE TOTAL AMOUNT PAID BY YOU IN THE THREE (3) MONTHS PRIOR TO THE CLAIM OR ACTION.

ACTIONS ARISING OUT OF OR UNDER THESE TERMS OR THE SERVICES MUST BE COMMENCED WITHIN TWELVE (12) MONTHS OF THE DATE THE ACTION FIRST ACCRUES.

Section 21 - Modification of These Terms. 

WWP  has the right to change, modify, add, or delete any part of these Terms, and at any time, without notice. 

You agree to review these terms periodically and acknowledge that by continuing to use this Website you accept any changes or modifications to these Terms.

Section 22 - General Terms. 

Entire Agreement.  These Terms contain the entire agreement between you and WWP as it relates to your Services. 

Waiver.  The failure of either party to enforce any provision of these Terms shall not be construed as a waiver or limitation of that party’s right to subsequently enforce and compel strict compliance with every provision of this Agreement.

Assignment.  You may not assign, pledge, delegate, or otherwise transfer any of your rights or obligations under these Terms without WWP’s prior written consent.

Relationship. Nothing in these Terms shall create, or is intended to create, an agency, employment, franchise, joint venture, or partnership relationship between you and WWP. At all times, the relationship between you and WWP is that of independently contracting third-parties. 

Applicable Law/Dispute Resolution.  This Agreement shall be governed by the laws of the State of California.  Except for non-payment by you of any fees due to WWP, any dispute arising out of or in connection with this Agreement or the Services shall be subject to binding arbitration. The governing rules shall be the rules, then-implemented, by the American Arbitration Association commercial division. The prevailing party in any dispute arising out of or under this Agreement or the Services shall be entitled to recover its/his/her reasonable attorney’s fees and costs.

Notices. All notices must be sent via email. 

Force Majeure. If the act of God, such as fire, flood, earthquake, tsunami, or other natural disasters, or any health pandemic, government regulation, or other act arising out of any cause or event beyond the control of both Parties that makes the Services contemplated herein impossible or impracticable, the Parties shall be permitted to pause or terminate the Services and you will only be responsible for payment through the notice of force majeure.

Severability.  If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable.

Section 23 - Questions?

If you have any questions or comments regarding these Terms, please feel free to contact us at any of the contact methods as provided on our Website.